Kontaktinformationen
Contact
All inquiries are handled by email. One address, clear subject lines — so your message reaches the right team fast.
hello@motioncell.com
Response time: 1–2 business days (Monday to Friday)
Support hours: Monday to Friday, 9:00 AM – 5:00 PM
Registered address: MotionCell, 6 Rue d'Armaillé, 75017 Paris, France
Use the Right Subject Line
| Matter | Subject Line Format |
|---|---|
| Order status or issue | Order [Number] – [Brief Topic] |
| Return or replacement request | Return Request – Order [Number] |
| Payment or billing issue | Payment Issue – Order [Number] |
| Shipping or tracking | Shipping Issue – Order [Number] |
| Privacy or data request | Privacy Request – [Your Name] |
| Collaboration or influencer | Collaboration – [Your Name or Handle] |
| B2B or wholesale inquiry | B2B Inquiry – [Company Name] |
| Press or media | Press – [Publication Name] |
| Legal matter | Legal – [Brief Description] |
| General question | Question – [Brief Topic] |
Response Times
- Order, shipping, and return inquiries: 1–2 business days
- Collaboration and B2B: 3–5 business days
- Privacy and data requests: within 30 days (GDPR requirement)
- Legal matters: within 10 business days
Before You Contact Us
- Track your order using the link in your shipping confirmation email
- Check our Shipping Policy and Refund Policy for answers to common questions